Mauritius – 5N/6D | Anelia Resort & Spa Mauritius | 4 Star

• Good news! The Island is open to all, vaccinated or not. In line with stringent national health protocols, Mauritius has implemented specific entry requirements to ensure the safety and well-being of visitors
• No RTCPCR testing required for travel to or in Mauritius
• Before traveling to Mauritius, fill out the All in One travel form and print a hard copy with the QR code. Present the form to Heath Officials upon arrival at Mauritius Airport. Foreign nationals need to complete an Immigration Disembarkation Card if they haven’t filled out the All in One travel form. Find the form through the link below

https://safemauritius.govmu.org/

• A BT WhatsApp support group is available for post-booking inquiries from Tuesday to Thursday, only between 10:00 AM and 5:00 PM.
• The post-booking BT WhatsApp support group will be closed during Indian holidays.
• Please avoid messaging the post-booking WhatsApp group or calling the 24/7 support number outside the specified hours, i.e., Tuesday to Thursday from 10:00 AM to 5:00 PM.
• Once you have booked with us, chatting or calling with your travel buddy will not be permitted. All future chats and communications will happen only in the post-booking BT WhatsApp support group.
• Your dedicated travel buddy will respond only in the support group, ensuring the same commitment and service parameters promised before your booking.
• Neither the BalmyTrip employee nor the client can initiate a direct chat or call with the travel buddy after the trip is booked.
• All future conversations will only occur via chat in the dedicated support groups. Therefore, please clearly state your concerns within the post-booking WhatsApp support group.
• If we cannot address your issues via chat, we will arrange a callback. Note that we cannot address your concerns or respond to your messages outside business hours. Thank you.

• 24/7 trip support will be available 24 hours before the start date of your trip and will last until the end of the trip.

• Chat support’s SLA is within 15 minutes (from 10:00 AM to 10:00 PM only).

• The call support’s SLA is within 5 minutes (24/7/365).

• We maintain the same level commitment and professionalism that we demonstrated prior to receiving the payment. We never change our tone, switch off our phones, or make a mess. Please use the booking reference number for all future communications with us.

• Our compliance team will conduct an audit call to ensure that the commitments made by your travel advisor at the time of booking are genuine.

• The Audit & Compliance Division is a separate vertical of BalmyTrip, ensuring transparency, trust, and faith in achieving quality standards.

• Please note that as most of our bookings are done via email in the backend, you will not receive hotel and activity vouchers.

• Additionally, we will not provide email proofs for your reservations due to a non-disclosure agreement (NDA) between respective partners and BalmyTrip. Instead, you will receive a trip schedule with all the relevant information related to your journey.

• The trip schedule will be sent anywhere from 24 hours to seven days before your trip departure date.

• Our post-booking support service is usually created within 24 to 48 hours after the first payment.

• This is a WhatsApp chat support group, and we are highly responsive. We are known for setting ambitious standards.

• The online booking option is only available for two people.
• For bookings with more than two guests, please seek offline assistance.

• Marriage certificate required within 12 months of wedding to avail honeymoon freebies at Resort
• The word “complimentary” means “free”. These free services are provided in every Mauritius package to make our product unique. Please be informed that BalmyTrip Holidays does not charge any amount for these complimentary services.
• Removing these complimentary services from your package does not provide you with any discounts. So, even if you choose to skip, remove, or customize any of the complimentary services, there are no discounts, refunds, or compensations.
• In case you are unable to avail any of these services because of any reasons, there are no refunds or compensations.
• In case you do not like any of the complimentary services, there are no compensations, alternate arrangements, or refunds.
• In case you miss any of the complimentary services because of flight delays, ferry delays, weather conditions, health concerns, or personal concerns, you are not entitled to any alternate arrangements or refunds.

• Mauritius offers visa on arrival for Indian citizens, valid for 60 days from the arrival date.
• This single-entry visa is free of cost and requires two completed forms (available at airport immigration or given on the flight), a valid passport with at least two blank pages and a six-month validity, two recent color photographs with a white background, proof of accommodation or hotel booking, confirmed return ticket within 60 days.

• Sometimes speedboats are canceled due to severe weather or operational issues. However, these occurrences are exceedingly rare and have only happened to 1% of our past travelers.
• If a similar unfortunate situation were to happen to you, we will do our best to assist you and provide the necessary support.
• If your speedboat is canceled and you are unable to cover island tours, there will be no refunds as per our policies and conditions.
• BalmyTrip Holidays will not bear any losses or provide compensation for any losses incurred due to speedboat operational issues. However, we will make every feasible effort to provide you with the best and most affordable options available at that time.

• Few hotels can request a refundable deposit during check-in as a security measure.
• The official currency of Mauritius is the Mauritius Rupee (MUR), which is approximately equal to 2.00 INR. However, this rate is subject to change based on current forex conversion rates regulated by the RBI.
• The capital city is Port Louis, and English is the official language of Mauritius.
• In 1968, Mauritius gained independence, and its constitution does not designate an official religion.
• Hindus account for about half of the population, followed by Christians who make up approximately one-third, and the rest are largely Muslim.
• The local time in Mauritius is 1 hour 30 minutes behind Indian Standard Time.

• (TCS) Tax collected at source refers to the tax collected by the seller from the buyer at the time of sale.
• The deducted amount from the sale value has to be deposited with the government within the prescribed time frame. As per section 206C of the Income Tax Act, this provision applies to goods on which TCS is applicable.
• For the purchase of overseas tour packages up to Rs. 7 lakhs, a 5% TCS is applicable. For overseas tour packages exceeding the value of Rs.7 lakhs, 20% TCS is collected.
• TCS can be fully adjusted against the income tax liability, and any excess amount can be claimed as a refund.
• If Aadhaar or PAN is unavailable, 20% TCS is collected while debiting the buyer’s account or on receipt of money.
• If you cancel your trip, the amount of TCS paid is non-refundable.
• Upon validating the PAN, if it is found that you have not filed your income tax returns for the previous two years and the aggregate TCS and TDS exceed INR 50,000, an additional TCS (5/20%, as the case may be) will be collected from you or the booking will be cancelled and cancellation charges will apply.
• If the PAN-AADHAR is not linked, a higher TCS rate will be applicable, and TCS credit will not appear on Form 26/AIS/TIS, and TCS certificates will not be available.
• Outward remittance under LRS cannot continue if PAN-AADHAR is not linked.
• The user is liable to pay tax collected at source (TCS) on booking an overseas tour package at an appropriate rate in compliance with section 206C (1G)(B) of the Income Tax Act, 1961. BalmyTrip Holidays will deposit the collected TCS amount with the government and issue a suitable document/certificate to the user.
• The user is required to provide a valid PAN of user/traveler(s) when booking an overseas tour package with BalmyTrip Holidays. The user understands and agrees that BalmyTrip Holidays will validate the PAN at the time of booking or at a later stage to check compliance with section 206CC of the Income Tax Act.
• The user agrees that if the PAN is invalid or does not belong to the user/traveler(s), BalmyTrip has the right to cancel the booking in compliance with the law and process a refund as per the payment and cancellation policy.

• At least two people are needed to make the booking.
• Prices valid for travel until Sep 30, 2024.
• Reservations are made offline with Mauritius resorts and partners, and the process may take up to 2 days. In the event that the resort becomes fully booked during this time, we will either provide an alternative resort or issue a full refund.
• The given prices are not valid for peak season travel.
• The peak season dates are from December 21st, 2024 to January 06th, 2025.
• Please note that speed boat schedules may change and be decided by speed boat companies.
• BalmyTrip reserves the right to revise the itinerary and hotels for any situation beyond our control and provide the best alternate options available.