Privacy Policy

Welcome to the www.balmytrip.com website. This Website is provided solely to assist customers and users in gathering travel information, determining the availability of travel-related services, doing legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms “we”, “us”, “our”, ” BALMYTRIP ” and “BalmyTrip” refer to BalmyTrip Holidays Private Limited, a company incorporated in Lucknow, Uttar Pradesh, India.

The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below. By accessing this Website in any way, you comply and agree to be bound by our policies. Please read this carefully.

Type Of Personal Information We Collect

In general, the type of personal information we collect is the data that we need to help you to make your travel arrangements and bookings. The personal data we must receive to provide you with the travel arrangement you booked via our website is the only data that is mandatory to provide.

• Name, Gender, and Date of Birth (including for children, if applicable)
• Phone Number, Email Address, and Postal Address
• Passport Number & frequent flyer number (wherever applicable)
• Nationality
• IP address of visitors to our website

What We Do With Your Personal Information

We do not sell or trade your information without your explicit consent. Your information is used for the following purposes:

• Service Delivery: Shared with applicable service providers like airlines, hotels, etc., for booking the services.
• Marketing: Mobile numbers and email addresses may be used for promotional purposes, unless you “opt-out” of such use.

Payment & Financial Data

We take your financial security seriously. We do not store, process, or retain your raw credit card, debit card, or net banking details on our servers. All payment transactions are securely handled directly by our certified third-party payment gateways (including, but not limited to, Razorpay, Instamojo, and PayPal). These providers operate under strict Payment Card Industry Data Security Standards (PCI-DSS) to ensure your payment information is encrypted and safe.

Cookies & Tracking

A cookie is a small text file that is stored on your computer. Our website uses cookies for provision of a personalized experience, improving usability, and collecting usage statistics. We also track the Internet address (IP) of the domains from which people visit us to analyze trends, but the individual user generally remains anonymous.

Sharing Your Personal Information

We will only share your personal data where necessary. We may share your data with business partners such as airlines, hotel providers, and Global Distribution Systems (GDSs) to enable your travel arrangements. Some of these overseas travel service providers may be located outside your country of residence and may have different privacy standards.

Data Retention

We retain your data only for as long as we have a legitimate business purpose to do so (and in accordance with applicable law), such as to service your account, assist with legal obligations, resolve disputes, and enforce our agreements. Once the purpose is fulfilled, your data is either securely deleted or anonymized.

Website Analytics & PDF Document Tracking

To improve our services, we use first-party analytics and tracking technologies:

• Visitor Identification & Page Views: Tracking interactions, pages visited, and referral sources to optimize content.
• Session Recording: Using tools (like Microsoft Clarity) that record anonymized mouse movements and clicks. These do not capture sensitive form data.
• PDF Tracking: When you export a travel itinerary PDF, we may embed unique identifiers, tracking pixels, and tracked links to understand document engagement and provide timely sales support. We may also collect limited browser fingerprints to associate anonymous sessions with generated itineraries.

Global Data Protection & Cross-Border Transfers

Because we cater to customers globally, we are committed to adhering to international data protection standards in addition to India's Digital Personal Data Protection Act (DPDPA), 2023.

• For EU/UK Residents (GDPR Compliance): We process your data based on legitimate interest, contract fulfillment, or your explicit consent. You have the right to request access, rectification, erasure, or restriction of processing of your personal data. You may also lodge a complaint with your local supervisory authority.
• For California Residents (CCPA Compliance): We do not "sell" your personal information. You have the right to request what personal information we collect, use, and disclose.
• Cross-Border Transfers: Your data may be transferred to and stored in India or other countries where our travel partners operate. We ensure appropriate safeguards are in place for these transfers.

Your Individual Rights

Depending on your jurisdiction, you have certain rights regarding your data:

• Right to Access: You are entitled to access the personal data that we handle.
• Right to Rectification: You are entitled to correct inaccurate or incomplete personal data. (Note: correcting data with airlines post-booking may incur airline fees).
• Right to Erasure / Right to be Forgotten: Under certain circumstances, you can request your data be erased.
• Right to Data Portability & Restriction: You can request your data in a machine-readable format or restrict our processing.

You can drop an email to care@balmytrip.com to exercise these rights or to unsubscribe from marketing communications.

Contact Information

If you have any questions relating to our handling of your personal data, please contact us: