Legal Documents

Payment & Cancellation Policy

Last updated: July 22, 2026

At BalmyTrip Holidays, we strive to make your journey planning seamless, transparent, and secure. This document governs the financial frameworks, milestone structures, statutory taxation treatments, promotional adjustment clawbacks, and cancellation metrics applicable to all domestic and international holiday packages purchased through our platforms.

Section A: Standard Holiday Packages (Domestic & International)

1. Booking & Milestone Payment Schedules

The total package cost is divided into a structured milestone framework to ensure ease of payment based on when you initiate your booking.

In strict compliance with Section 13 of the Indian Central Goods and Services Tax (CGST) Act, statutory Goods and Services Tax (GST) is levied pro-rata at a rate of 5% on the exact value of each individual milestone payment.
In accordance with Section 206C(1G) of the Income Tax Act, 1961, 100% of the Statutory Tax Collected at Source (TCS) for the entire international tour package (calculated on the Gross Consideration, i.e., Base + GST) is collected upfront at the time of initial booking to ensure immediate compliance and secure tax assignment to the traveler's PAN.

Scenario 1: Standard Bookings (Made 45 Days or More Prior to Scheduled Departure)

Payment Milestone	Amount Due – International Travel	Amount Due – Domestic Travel	Legal Billing Instrument
At Time of Initial Booking	25% of total Net Land Package cost + 100% of applicable Flight Costs + Pro-rata 5% GST on this milestone + 100% of Statutory 2% TCS calculated on the Gross Package Value (Base + GST).	25% of total Net Land Package cost + 100% of applicable Flight Costs + Pro-rata 5% GST calculated explicitly on this initial milestone value.	Advance Receipt Voucher 1
First Installment (Due 45 Days Prior to Departure)	50% of the remaining outstanding Net Land Package balance (which equals 37.5% of total land cost) + Pro-rata 5% GST on this installment value. (TCS = ₹0)	50% of the remaining outstanding Net Land Package balance + Pro-rata 5% GST calculated specifically on this milestone volume.	Advance Receipt Voucher 2
Second & Final Installment (Due 30 Days Prior to Departure)	100% of the absolute remaining outstanding Net Land Package balance (inclusive of final remaining 5% GST elements). (TCS = ₹0)	100% of the absolute remaining outstanding Net Land Package balance (inclusive of final remaining 5% GST elements).	Final Tax Invoice (Systematically linking and adjusting Vouchers 1 & 2)

Scenario 2: Quick-Turnaround Bookings (Made Between 31 and 44 Days Prior to Departure)

For bookings initiated after the first milestone has passed, a "Catch-Up Payment" is required at the time of booking. This combines the Initial Deposit and the First Installment into a single upfront payment, allowing the final balance to remain due at the standard 30-day mark.

Payment Milestone	Amount Due – International Travel	Amount Due – Domestic Travel	Legal Billing Instrument
At Time of Catch-Up Booking	62.5% of total Net Land Package cost + 100% of Flight Costs + Visa Fees + Pro-rata 5% GST + 100% of Statutory 2% TCS calculated on the Gross Package Value.	62.5% of total Net Land Package cost + 100% of Flight Costs + Pro-rata 5% GST.	Advance Receipt Voucher
Final Installment (Due 30 Days Prior to Departure)	The remaining 37.5% Net Land Package balance + final 5% GST elements.	The remaining 37.5% Net Land Package balance + final 5% GST elements.	Final Tax Invoice

Scenario 3: Close-Dated Bookings (Made 30 Days or Less Prior to Departure)

To secure live inventory, property allotments, and flight confirmations for immediate departures, installment frameworks are entirely unavailable:

International Travel: 100% of the total Net Land Package cost + 100% of Flight components + Visa Fees + 5% GST + Statutory 2% TCS due immediately at the time of booking.
Domestic Travel: 100% of the total Net Land Package cost + 100% of Flight components + 5% GST due immediately at the time of booking.

Note: A unified Final Tax Invoice is generated immediately for Scenario 3 bookings upon payment approval.

Peak-Season / Fixed Inventory Adjustments: For premium block bookings, dynamic peak-season dates (e.g., Christmas, New Year, festive windows), or strict vendor constraints, BalmyTrip Holidays reserves the right to advance the milestone schedule deadlines by 15 to 30 days to protect live inventory lines.

Land-Only Bookings (Client-Procured Flights): For packages where flights are arranged independently by the traveler, all milestone timelines and calculation metrics apply strictly to the Land Package component alone. BalmyTrip Holidays assumes zero liability for flight schedule shifts, airline cancellations, or delays affecting client-procured transit.

2. Standard Cancellation Fee Matrices

In the event that you must cancel your trip, cancellation penalties are systematically computed based on the timeline of your formal written cancellation request submitted to our operations team.

In strict compliance with Indian Tax Laws, GST is legally applicable only to the final consideration retained by the travel company. Therefore, GST will be levied only on your final cancellation penalty. For any refunded milestone values, a valid Tax Credit Note will be generated to legally reverse the excess pro-rata GST collected upfront.

International Packages Cancellation Schedule (P2-01 — Effective July 22, 2026)

Cancelled ≥ 96 Hours (4 Days) Before Flight Departure:
Full 100% land package refunded. Flight ticket costs remain subject to the individual airline's own cancellation policy and are not controlled by BalmyTrip. Unremitted TCS will be returned directly; remitted TCS stays credited to your PAN. Applied Visa Fees remain strictly non-refundable if already processed by the respective embassy.
Cancelled < 96 Hours Before Flight Departure / No-Show:
100% of the absolute total land package is fully forfeited. No land refund is permitted. Flight, GST, TCS, visa, and gateway fees follow their respective policies. Zero land cash refund.

Domestic Packages Cancellation Schedule (P2-01 — Effective July 22, 2026)

Cancelled ≥ 96 Hours (4 Days) Before Flight Departure:
Full 100% land package refunded. Flight ticket costs remain subject to the individual airline's own cancellation policy.
Cancelled < 96 Hours Before Flight Departure / No-Show:
100% of the absolute total land package is fully forfeited. No land refund is permitted. Zero land cash refund.

Reversal of Conditional Promotional and Group Discounts

All promotional vouchers, coupon codes, group discounts, and internal manager markdown allowances are conditional incentives awarded on the implicit legal terms that the travel program is fully executed by the consumer. In the event of a voluntary customer cancellation at any stage, all applied discounts stand automatically forfeited and voided. To prevent unlawful double-penalization or accounting inflation, your company naturally claws back these discounts by calculating your cancellation retention on the original Gross Base Value of the land package before any deductions were applied.

Special Provision for B2B Corporate Bookings (Clients with Valid GSTINs)

If a booking is registered under a corporate account with a valid GSTIN, the treatment of refunds and tax reversals via Credit Notes follows strict timelines mandated under Section 34 of the CGST Act:

Issuance of GST Credit Note: In the event of an eligible cancellation resulting in a partial or full refund, BalmyTrip Holidays will issue a formal Tax Credit Note reflecting the exact base refund and the reversed pro-rata GST.
Auto-Population in GSTR-2B: This Credit Note will automatically reflect in the client's GSTR-2B portal during the subsequent monthly filing cycle.
Mandatory Input Tax Credit (ITC) Reversal: It is the statutory responsibility of the corporate customer to reverse the corresponding Input Tax Credit (ITC) in their regular GSTR-3B filings for that month to maintain compliance.
Filing Deadline Restrictions: Per Indian tax laws, no GST credit adjustments or tax reversals can be modified or processed by BalmyTrip Holidays after the 30th of November following the end of the financial year in which the trip was booked. After this legal deadline, GST components become completely non-refundable, and only the base eligible land package value will be refunded.

Airline Cancellations as per Airline Policies

For all holiday packages where flight tickets are procured through BalmyTrip Holidays, the processing of airfare refunds is strictly governed by the individual operating airline's pricing rules, tariff structures, and specific cancellation parameters:

Pass-Through of Airline Penalties: All cancellation fees, sector-specific penalties, and administrative charges levied by domestic or international air carriers are passed through directly to the consumer's billing ledger. BalmyTrip Holidays retains zero control over airline-mandated refund deductions.
Non-Refundable Fare Classes: Certain promotional, group-allotment, or budget economy tickets are contractually designated as 100% non-refundable by the airline from the exact moment of issuance.
Ancillary Sunk Costs: Secondary airline fees—including advanced seat selection, pre-booked meals, excess baggage, and priority boarding—are completely non-refundable.
Airline Credit Shells: Where an airline issues a "Credit Shell" or "Travel Voucher" instead of a bank refund, BalmyTrip Holidays will transfer that exact credit instrument to the client. Cash refunds cannot be substituted for airline-issued voucher instruments.

3. Illustrative Examples of Payment & Cancellation Processing

Baseline Parameters Used for All Examples:

Original Gross Land Package Value: ₹1,00,000
Applied Discount Lines: Discount Voucher (₹1,500) + Group Discount (₹5,000) + Manager Discount (₹5,000) = ₹11,500 Total Deductions
Final Net Land Package Cost: ₹1,00,000 - ₹11,500 = ₹88,500
Flight Ticket Cost (When booked through us): ₹40,000 (Required 100% upfront)
Airline Policy Cancellation Penalty: For this itinerary, the airline charges a flat ₹12,000 cancellation fee, refunding the remaining ₹28,000 base fare back to the agent ledger.

GROUP 1: WITH FLIGHTS INCLUDED (Comprehensive Booking)

Core Milestone Collections Breakdown (Total Paid Over Time)

Initial Booking Deposit: 25% Net Land (₹22,125) + 100% Flights (₹40,000) + 5% GST on booking base (₹3,106.25) + 100% Upfront 2% TCS calculated on Gross Invoice value of Base+GST (2% of ₹1,34,925 = ₹2,698.50) = ₹67,929.75 (Voucher 1)
First Installment (45 Days Prior): 50% of remaining Net Land (₹33,187.50) + 5% GST (₹1,659.38) = ₹34,846.88 (Voucher 2)
(Note: For Catch-Up Bookings under Scenario 2, these first two milestones are combined into a single ₹1,02,776.63 upfront payment)
Final Installment (30 Days Prior): Final remaining Net Land (₹33,187.50) + 5% GST (₹1,659.37) = ₹34,846.87 (Final Invoice)
Total Cumulative System Cost: ₹1,37,623.50

Example 1A: Cancelled ≥ 96 Hours Before Flight Departure (Full Refund Window — P2-01)

Context: The traveler cancels 7 days out. They have cleared the Initial Booking Deposit (₹67,929.75).

Financial Component Line Item	Value Applied / Deducted
Initial Payment Collected	₹67,929.75
Airline Mandated Cancellation Fee (per airline policy)	-₹12,000.00
Land Penalty (P2-01: full refund window — ₹0 penalty)	₹0.00
GST on Land Penalty	₹0.00
Total Retained Contract Value	₹12,000.00

The Cash Refund Formulation: Initial milestone payment received (₹67,929.75) minus the Total Retained Contract Value (₹12,000.00) = ₹55,929.75 Net Cash Refunded to the Traveler's Bank Account. (The ₹2,698.50 upfront TCS sits safely credited to the traveler's PAN for ITR filing.)

Example 1B: Cancelled < 96 Hours Before Flight Departure (Full Forfeiture — P2-01)

Context: The traveler cancels 2 days before departure. They have cleared the Initial Booking Deposit + First Installment (₹1,02,776.63 Total Remitted).

Financial Component Line Item	Value Applied / Deducted
Total Cumulative Payments Remitted	₹1,02,776.63
Airline Mandated Cancellation Fee (per airline policy)	-₹12,000.00
Land Package Forfeiture (P2-01: 100% forfeited < 96h)	-₹88,500.00
GST on Land Penalty	-₹4,425.00
Total Retained Contract Value	₹1,04,925.00

The Cash Refund Formulation: Total milestone cash collected to date (₹1,02,776.63) minus the Total Retained Contract Value = ₹0.00 Net Cash Refund. Full forfeiture applies within the 96-hour window. (The ₹2,698.50 upfront TCS sits safely credited to the traveler's PAN for ITR filing.)

Example 1C: No-Show (100% Penalty — Complete Forfeiture)

Context: The traveler fails to join the tour on the day of departure. They have cleared the entire schedule (₹1,37,623.50 Total Remitted).

Financial Component Line Item	Value Applied / Deducted
Total Cumulative Payments Remitted	₹1,37,623.50
Contractual Cancellation Retention Fee	-₹1,37,623.50
Total Retained Contract Value	₹1,37,623.50

The Cash Refund Formulation: Total cash collected minus Total Retained Penalty = ₹0.00 Cash Refund. Zero refund permitted. (The upfront collected ₹2,698.50 TCS stays securely matched on the traveler's PAN for processing on their ITR filing.)

GROUP 2: LAND-ONLY PACKAGE (Flights Booked Independently by Client)

Core Milestone Collections Breakdown (Total Paid Over Time)

Initial Booking Deposit: 25% Net Land (₹22,125) + 5% GST on booking base (₹1,106.25) + 100% Upfront 2% TCS on complete Gross land package value inclusive of GST (2% of ₹92,925 = ₹1,858.50) = ₹25,089.75 (Voucher 1)
First Installment (45 Days Prior): 50% of remaining Net Land (₹33,187.50) + 5% GST (₹1,659.38) = ₹34,846.88 (Voucher 2)
(Note: For Catch-Up Bookings under Scenario 2, these first two milestones are combined into a single ₹59,936.63 upfront payment)
Final Installment (30 Days Prior): Final remaining Net Land (₹33,187.50) + 5% GST (₹1,659.37) = ₹34,846.87 (Final Invoice)
Total Cumulative System Cost: ₹94,783.50

Example 2A: Cancelled ≥ 96 Hours Before Flight Departure (Full Refund Window — P2-01)

Context: The customer cancels 7 days before departure. They have completed all milestones (₹94,783.50 Total Remitted).

Cancellation Penalty on Land: ₹0 (zero penalty — full 100% land refund applies)

Non-Refundable Fixed Charges: Flight cost (retained by airline) + ₹1,858.50 TCS (deposited to PAN) + Gateway fee (if any)

Net Cash Refund to Bank: Total paid − Non-refundable fixed charges. Full land package refunded. TCS (₹1,858.50) remains credited to PAN and claimable via ITR.

Example 2B: Cancelled < 96 Hours Before Flight Departure (100% Forfeiture — P2-01)

Context: The customer cancels 2 days before departure. They have completed all milestones (₹94,783.50 Total Remitted).

Total Forfeited Retention: 100% of the land package — full forfeiture applies. No land refund is possible.

The Cash Refund Formulation: ₹0.00 Net Cash Refund. (The upfront collected ₹1,858.50 TCS stays credited against the traveler's PAN for ITR filing.)

Example 2C: No-Show (100% Penalty — Complete Forfeiture)

Context: The traveler fails to arrive at the airport on departure day. They have completed all milestones (₹94,783.50 Total Remitted).

Total Forfeited Retention: ₹94,783.50 (100% Absolute Forfeiture Penalty).

The Cash Refund Formulation: Total cash collected minus Total Retained Penalty = ₹0.00 Cash Refund. Zero refund permitted. (The upfront collected ₹1,858.50 TCS stays credited against the traveler's PAN).

verifiedSection A, Point 4: Cash on Arrival (COA) — Cancellation Clause

For specific customized packages where the Cash on Arrival (COA) payment option has been explicitly activated, a portion of the total package cost is designated to be paid directly at the destination in cash (in the applicable local or foreign currency, e.g., USD). This COA amount is not collected online at the time of booking.

In the event of a cancellation, the following terms apply to the COA component:

Automatic Waiver: The Cash on Arrival amount is automatically waived and will not be charged to the traveler in case of cancellation at any stage. Since this amount is payable only upon arrival at the destination, it is never collected if the trip does not proceed.
Cancellation Penalties on Online Payment Only: Cancellation penalties are applied exclusively on the Base Land Package amount paid online, excluding the COA portion. Under the current policy (P2-01), if you cancel ≥ 96 hours before your flight, the full land package is refunded. If you cancel < 96 hours before departure, the land package is fully forfeited.
Effective Benefit: Because the COA amount is not subject to cancellation penalties, travelers who opt for Cash on Arrival benefit from a lower effective cancellation cost compared to a fully prepaid package of the same total value.
Taxes & Fees:GST collected online remains refundable only to the extent of the refunded package value via standard Tax Credit Note protocols. TCS remains securely linked against the customer's PAN registry. Visa fees remain strictly non-refundable if processed.

Note: The COA option is subject to inventory availability and is offered at BalmyTrip's absolute discretion based on destination parameters.

Section B: Essential Financial Disclaimers & Operational Notes

1. Digital Payment Gateway Processing Fees

To maintain competitive core tour rates, convenience fees or transactional processing fees levied by financial intermediaries are passed directly to the consumer platform bill as a distinct line item in accordance with standard digital payment guidelines:

Net Banking / UPI / Book Offline (Indian customers only): 0% Additional Surcharges.
Domestic Gateway (Razorpay): Pass-through of actual transaction fee up to 2.5% + 18% GST levied on the gateway fee value.
Premium & International Networks (PayPal for Business): Transactions processed via PayPal for Business or premium international networks will incur a platform surcharge up to 8% (inclusive of 18% GST).
Direct Physical Cash Warning: Depositing physical cash directly into BalmyTrip corporate bank accounts via automated Cash Deposit Machines (CDMs) triggers an internal accounting maintenance charge of 1.5% due to bank clearance levies. Clients are strongly urged to utilize online banking instruments (UPI, IMPS, NEFT) to completely avoid this charge.

2. Late Payment Enforcement & Automatic Cancellations

Installment 1 Delay Rules: Payments must be settled on or before their specified milestones. For the First Installment (due 45 days prior), delays attract a mandatory late payment administrative fee of ₹1,000 per day up to a maximum grace window of 7 days. Failure to clear dues within this window triggers an automatic cancellation with a 100% forfeiture of previous deposits.
Final Installment (Tightened Security Window): For the Second & Final Installment (due 30 days prior), the grace window is strictly capped at 3 business days subject to the daily ₹1,000 penalty. If the balance remains unpaid on Day 27 before departure, the booking is automatically system-cancelled with a 100% forfeiture of all accumulated funds to address non-refundable supplier cutoffs.

3. Statutory Taxation Compliance (GST & TCS)

Goods and Services Tax (GST): Advance Receipt Vouchers detailing pro-rata GST collections are dispatched to the user's registered email address upon each milestone payment validation. In the event of an eligible partial cancellation, a systemic Tax Credit Note is auto-filed, reducing your net tax overhead appropriately.
Tax Collected at Source (TCS) on Overseas Tours: Under Section 206C(1G) of the Income Tax Act, 1961, a flat TCS rate of 2% applies to all overseas tour program packages from the first rupee, completely removing threshold slabs. This 2% is applied and collected in full (100%) during the initial deposit booking stage and is mathematically calculated on the Gross Invoice Consideration (Base + GST).
Tax Refund & Credit Status: TCS collected and remitted to the Income Tax Department cannot be recalled directly by BalmyTrip Holidays once the monthly filing cycle closes. Travelers can seamlessly view this advance tax credit in their Form 26AS / AIS portal and claim a direct adjustment or complete tax refund when filing their standard annual Income Tax Return (ITR).

4. Integration with Standalone Visa Protection Cover

Sovereign state embassies and consulates retain ultimate authority over visa issuances. BalmyTrip Holidays assumes no liability for visa rejections or delays. Standard cancellation fees remain rigidly applicable to all air and land bookings if your visa is rejected, EXCEPT where the customer explicitly qualifies for a complete core fee reimbursement under our separate, standalone 100% Visa Cost Protection Policy.

5. Hotel Confirmation & Hold Policy

BalmyTrip works with two types of hotel partners:

Free-hold partners (majority of cases): Your room is reserved in BalmyTrip's partner allocation from the date of booking. No advance payment is required from BalmyTrip, and your cancellation refund is fully intact if you cancel within the 96-hour policy window.
Prepayment-required partners: For certain premium or peak-season properties, the hotel will not hold a room without advance payment. If BalmyTrip were to pay upfront and you then cancelled, the hotel would not refund us — and we would have no choice but to deduct that cost from your refund. To keep cancellations genuinely free, BalmyTrip defers payment confirmation for these properties to 96 hours before your departure (once your travel is confirmed). This is the only arrangement that protects your full refund eligibility.
Capacity Risk & Alternative Policy: In the unlikely event that your selected prepayment-required hotel is at full capacity at the 96-hour confirmation point, BalmyTrip will immediately present equivalent or better-rated alternatives (same or higher star category, same or closer location) at no extra cost, subject to your approval. If no suitable alternative is accepted, a full refund of the land package is processed.

6. Airline Independence Clause

BalmyTrip's cancellation and rescheduling policy windows apply exclusively to voluntary customer decisions based on the originally scheduled trip departure date as recorded in the booking. Flight delays, rescheduling, or cancellations by an airline do NOTalter, reset, or extend BalmyTrip's 96-hour policy window.

The land package contract (hotels, transfers, activities) is a separate and independent contract from the airline ticket.
BalmyTrip is not responsible for airline scheduling decisions and cannot modify the land package policy window on account of airline disruptions.
Customers experiencing airline disruptions should contact the airline directly for disruption compensation and refer to their travel insurance policy for coverage of consequential losses.
BalmyTrip will provide operational goodwill support (e.g., adjusting airport pickup times for delays) but this does not constitute a policy window adjustment.

7. Non-Refundable Slot-Based Add-Ons

Certain optional experiences — including timed-entry venues, limited-capacity tours, and slot-based activities — require advance booking with third-party vendors under strictly non-refundable terms. These are offered as optional add-ons with explicit customer consent required at the time of selection.

Before any non-refundable add-on is added to your package, you will be shown the exact cost and required to explicitly confirm: “I understand ₹[X] is non-refundable and I accept this condition.”
Once consented, the add-on cost (is_non_refundable = true, consent_given = true) is deducted from your refund regardless of when you cancel — even if you cancel within the 96-hour full-refund window.
This policy exists because BalmyTrip must pay the third-party vendor upon slot reservation and cannot recover that cost on cancellation.

Section C: Flight Details Integrity & Anti-Fraud Policy (P2-04)

Effective: July 22, 2026

BalmyTrip's cancellation and rescheduling windows are calculated from the customer's actual flight departure time. To ensure the integrity of these time-sensitive policy calculations, all customer-submitted flight information is subject to the following binding terms.

1. Accuracy Obligation

Customers are required to submit only genuine, unmodified flight details that exactly match their officially confirmed booking with the airline. Submitting an edited screenshot, photoshopped e-ticket, fictitious PNR, or inaccurate departure time — for any reason, including to extend a cancellation or rescheduling window — constitutes fraud and is a material breach of this Agreement.

2. PNR Verification Rights

BalmyTrip reserves the right to independently verify any submitted PNR and flight details directly with the airline, through the Global Distribution System (GDS), or through third-party aviation data providers, at any time before, during, or after the trip. Verification may be triggered manually by our compliance team or automatically by our systems.

3. Consequences of Fraud

If BalmyTrip determines — through PNR verification, airline records, or any other evidence — that submitted flight details were falsified, manipulated, or submitted with intent to extend a cancellation or rescheduling window, the following actions will be taken immediately and without further notice:

Zero-refund cancellation: The booking will be cancelled with zero refund, regardless of the total amount paid or the stage of the trip.
Refund reversal: Any refund that has been initiated but not yet processed will be reversed.
Permanent platform ban: The customer's account will be permanently banned from the BalmyTrip platform.
Legal action: BalmyTrip reserves the right to report the incident to relevant legal authorities and to pursue civil and/or criminal remedies to recover losses caused by the fraud.

4. Why This Policy Exists

BalmyTrip has designed one of the most customer-friendly cancellation policies in the Indian travel industry — offering a 100% refund of the land package if cancelled 96 or more hours before departure. This policy is built on a foundation of trust between BalmyTrip, its customers, and its vendor partners. Customers who attempt to abuse this system by submitting fraudulent flight information harm the experience of every genuine traveller and undermine commitments made to hotel, transport, and activity partners. BalmyTrip does not and will not tolerate such misuse.

5. System Safeguards (Disclosed for Transparency)

To protect all parties and maintain the integrity of the policy system, BalmyTrip has implemented the following automatic technical safeguards:

Global timezone support: BalmyTrip accepts flight departure times in the local time of the departure airport. The system automatically converts the submitted local time to UTC using the departure airport's IATA code. Customers departing from Dubai, Singapore, London, or any non-Indian city enter the time exactly as shown on their ticket — no timezone conversion is required from the customer.
Departure time cap (MIN rule): Customer-submitted departure times are automatically capped to midnight of the booking's start date (in the departure airport's local timezone). Any submission of a later time has no effect — it is silently corrected to the cap. Customer submissions can only tighten the policy window, never extend it.
7-day submission lock: Flight details cannot be submitted or updated within 7 days of the trip start date. Customers requiring an urgent change during this period must contact BalmyTrip support directly.
Rate limit: A maximum of 3 flight detail updates per booking per 24-hour period are permitted.
Audit trail: Every customer submission is logged as [UNVERIFIED] in our systems. Admin-verified records are marked [ADMIN-ENTERED]. Our compliance team reviews flagged submissions.

⚠ Customer Acknowledgment

By submitting flight details through the BalmyTrip customer dashboard, customers provide a binding digital acknowledgment confirming that the information is genuine, unaltered, and matches their actual booked ticket — and that they accept the terms set out in Section C of this policy.