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BalmyTrip

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At BalmyTrip, we are always here to help. Before establishing our own platform, we struggled with support on various travel platforms.

Everything seemed fine until after booking, when it was difficult to reach anyone for queries.

Finding the correct support team took ages, and often we became frustrated and hung up without any resolution.

At BalmyTrip, we understand this pain and have dedicated ourselves to providing efficient support both before and after booking.

Many of our reviews mention our quick and responsive support. It’s important for our guests to understand our support system, including contact information and support hours, for faster resolutions.

We have structured our customer support operations into five distinct verticals, each with their own unique responsibilities, roles, and support hours to ensure exceptional service delivery.​

5 Phases Approach

Structured five distinct phases approach, each with its own unique responsibilities, roles, and support hours to ensure exceptional service delivery.

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Structured five distinct phases approach, each with its own unique responsibilities, roles, and support hours to ensure exceptional service delivery.

Office Address

Structured five distinct phases approach, each with its own unique responsibilities, roles, and support hours to ensure exceptional service delivery.

Escalations

Structured five distinct phases approach, each with its own unique responsibilities, roles, and support hours to ensure exceptional service delivery.

Reach Top Exec

Structured five distinct phases approach, each with its own unique responsibilities, roles, and support hours to ensure exceptional service delivery.

5 Phases Approach

Phase 1
Phase 2
Phase 3
Phase 4
Phase 5
Happy to Help 🙂
Phase 1 | General Queries

General queries address any kind of travel enquiry you have, whether it's related to travel packages, booking flights, visa assistance, activity recommendations, or hotel accommodations. Our support for general queries is open to all guests who have not yet made a booking with us and are seeking more information prior to booking. There is a dedicated helpline for general queries, you can reach us on +919716732565 either by calling us or through WhatsApp. You can also email us at care@balmytrip.com. Emails are responded to within 24 hours.

Support Timings : Mon - Sun | 10:00 AM to 9:00 PM IST
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Phase 2 | Pre-Booking Support

Pre-booking support is the outcome of general queries. Based on your travel needs, a personal travel buddy will be designated to handle all your queries. If, for instance, you have requested for general assistance with regard to a trip package, a travel buddy will provide you further assistance. The assigned travel buddy works Monday through Saturday from 11:00 AM to 8:00 PM, excluding calendar holidays.

Phase 3 | Post-Booking Support

Post-booking support is the result of pre-booking discussions with your travel buddy, which culminate in a confirmed booking with us. This support is exclusively for guests who have made travel reservations with us. Each client receives their own dedicated WhatsApp group for updates, payment reminders, and assistance during their trip. This unique feature sets us apart from others in the industry. Currently, we have over 1000 separate WhatsApp groups. While it may be cumbersome to manage responses promptly, we efficiently handle them with dedicated support staff to ensure proper coverage and strictly follow the post-booking support timelines.

Support Timings : Tue - Wed | 10:00 AM to 5:00 PM IST
Phase 4 | 24*7 On-Trip Support

You may smile and think, "Yes, we have heard similar commitments from other travel companies in the past," but in reality, it rarely happens. We want to assure you that we are BalmyTrip Holidays and we are committed to delivering on our commitments. Our 24/7 on-trip support is reliable, and our responses are quick and address the right issues to help you. We have set an example in the industry that many of our competitors dare not achieve. Our ample customer reviews justify our statement and commitment. During your trip, we prioritize your comfort and safety, and in case any issues are reported, we promptly address and sort them out. Our Split DMC model helps us achieve faster responses for any help you may need during your trip. Our customers, during their trip, have access to an exclusive support helpline and separate contact details that primarily focus on quicker and correct responses.

Ekdum Accha Wala 24*7 Support 🙂
Phase 5 | Customer Feedback

After your journey is done, we don't simply move on. We connect with our guests and gather their thoughts. Moreover, we identify any tasks pending that demand attention, so that we can close things out properly. This encouragement is championed by our distinguished leadership panel.

Cheers!

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